Privacy Policy

Last Updated: April 8, 2026

1. Introduction

Welcome to PingOS. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you use our services.

2. Information We Collect

  • Account Information: Name, email, company name, and phone number.
  • Usage Data: How you interact with our platform, IP addresses, and device information.
  • Communication Data: Messages and interactions processed through PingOS across WhatsApp, SMS, and Email.

3. How We Use Your Information

We use your data to provide, maintain, and improve our services, process transactions, communicate with you, and personalize your experience. We do not sell your personal data to third parties.

4. Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption for data in transit and at rest.

5. Data Retention

We retain personal data only for as long as is necessary to provide services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and purpose; when retention is no longer required we will securely delete or anonymize the data.

6. Legal Bases for Processing (GDPR)

Where required by applicable law, we rely on one or more lawful bases to process personal data, including: performance of a contract, legitimate interests (such as improving our services and fraud prevention), consent (for optional marketing communications), and compliance with legal obligations.

7. Third-Party Processors

We may share personal data with third-party service providers that perform services on our behalf (such as email delivery, hosting, analytics, and payment processors). These processors only receive the information necessary to perform their services and are contractually required to protect personal data and process it only on our instructions.

8. Cookies and Tracking Technologies

We and our third-party partners use cookies and similar technologies for functionality, analytics, and advertising. You can control cookie settings through your browser and opt out of certain tracking via industry opt-out mechanisms. For details on the cookies we use and how to manage them, see our Cookie Policy or contact us.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, update, delete, restrict or object to processing, and the right to portability. To exercise these rights, contact us at the address below. We may need to verify your identity before acting on requests.

10. International Transfers

PingOS operates internationally and personal data may be transferred to, stored, and processed in countries other than your country of residence. When such transfers occur we put in place appropriate safeguards (e.g., standard contractual clauses) to protect your information in accordance with applicable data protection laws.

11. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children under this age. If you believe we have collected such information, please contact us and we will take steps to delete it.

12. Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption for data in transit and at rest, maintain access controls, and monitor our systems for potential vulnerabilities. However, no system is completely secure; if a breach occurs we will notify affected users and authorities as required by law.

13. Contact Us

If you have any questions about this Privacy Policy or want to exercise your data rights, please contact our data protection team at privacy@pingos.app or write to:

PingOS
1234 Example Ave
City, State, Country
Email: privacy@pingos.app

Effective date: May 30, 2026